Marybrook MC and the PPG reviewed last year’s technology/systems questionnaire and agreed new areas we can focus on in the coming year.
Review: The introduction of a new telephone system, nurse triage system, SMS texting and the all new Marybrook Medical Centre website has made a difference to the way we can get information to our patients and how they can access our service. The PRG decided to repeat the access survey (How easy it is to book an appointment at the surgery etc.) of 2012 to see if our patients had taken advantage of the changes.
Questionnaire: The questionnaire covered questions regarding appointments from the initial booking with our receptionists at the desk or by telephone to consultations with both nurses and GPs.
Our receptionist asked all patients attending the surgery over a 2 week period if they would complete the questionnaire. Thank you to those 155 patients who took the time to give their feedback and to the patients involved in the PPG who gave up their time and gave such informed feedback. Please see the results below.
PPG Report 2013-14 (including survey results)
PPG Technology Survey Results 2012-13
PPG Survey Results 2011-12