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New way of accessing minor illness and on the day appointments

We have already seen an unprecedented demand for emergency on the day appointments. This puts considerable pressure on our emergency appointments every day and our ability to safely and appropriately manage the most ill patients.

The vast majority of these on the day emergency requests are for ‘minor illnesses’. These are generally conditions that in most cases will settle on their own and can be dealt with by self-care or the pharmacist. They frequently don’t require any contact with a clinician.

Examples of minor illnesses include sore throats, coughs, cold, ear infections, sinusitis and backache.

From the 1st July 2019 we are setting up a new pathway for patients wanting to access urgent care.

For all appointments other that routine appointments, you will be required to go through the ‘Doctorlink’ triage process. This is an online symptom checker. You answer the questions on the app or website and it will then advise you on the right management for you.

You have to be registered with Doctorlink before you can use it. You can register with Doctorlink on

All under 16s will need to be registered by their parents.

If it advises that you need to see a clinician, your details will be sent directly to the practice and we will contact you with an appointment by telephone or SMS.

This same system will work at the front desk for anyone wanting an appointment on the day or a specified minor illness. In other words, you will be asked to access the appointment system through Doctorlink.

Obviously as the telephone message already states, if you are suffering from a life threatening illness we would ask you to call 999 immediately.

If you require a routine appointment, then this will be made in the usual way (front desk/ telephone or online).

Doctorlink is a symptom checker and you can choose to use it even for routine issues if you wish

Dr Sanjay Shyamapant

Managing Partner  Church Street Medical Group

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Welcome to Marybrook Medical Centre

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

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There are 3 designated disabled parking spaces and there are no internal steps. We have a hearing loop available for those patients who require one.

Care Quality Commission

The Care Quality Commission is the independent regulator of health and social care in England. The Commission inspect these providers regularly. Marybrook Medical Centre was inspected on 26th November 2015, please read our report below.

Download our CQC report

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The practice will be closed for staff training between 13:00pm & 16:00pm on the following dates:


21st May

18th June

16th July

17th September

15th October

19th November

In an emergency contact the surgery on 01453 810228 where you will be put through to the emergency service.  Otherwise ring NHS 111.

(Site updated 02/07/2019)

Contact Details

Marybrook Medical Centre

Contact Telephone

01453 810228
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website